Customer Service Representative Supervisor
Cable Pipe & Leak Detection Cable Pipe & Leak Detection El Cajon, CA El Cajon, CA Full-time Full-time $22 - $28 an hour $22 - $28 an hour 23 hours ago 23 hours ago 23 hours ago Practice and exemplify CPL's Core Values.
Be dependable, punctual, and ready to work as scheduled.
Provide leadership and oversight for all aspects of your department daily.
Provide feedback support to team and assist to improve performance.
Ensure accuracy in customer data.
Supervise training of employees within department and ensure effectiveness in work.
Monitor data and provide ways to increase profitability.
Report problems with company/office equipment in a timely manner.
Discuss and suggest solutions to team and executive management.
Flexible work schedule when necessary.
Always communicate promptly and effectively with customers.
Analyze data to ensure metrics are accurately being tracked.
Mentor and develop staff to appropriately understand target metrics and goals.
Evaluate CSR market trends, technology, and developments for possible integration and growth.
Prepare and attend departmental meetings, cascading messages back to your department leadership or staff.
Continual personal development and training.
Answer business phone calls, text messages and emails during business and on-call hours except while operating a vehicle.
Perform one on ones with your staff regularly.
Perform all duties with no supervision.
Communicate goals, core values, strategies and polices with team members regularly.
Solve problems, make decisions, and take responsibility for the outcomes of those decisions.
Find service failure trends, hold staff accountable and train to improve.
Cancelled call tracking with documentation.
Find trends, hold accountable and train.
Review measurables and KPI's with sales staff to ensure goals are reached.
Work closely with General Manager to achieve goals.
Coach, motivate and train your team to meet or exceed goals.
Meet and communicate regularly with other department managers to effectively provide solutions to interdepartmental problems.
Job Type:
Full-time Pay:
$22.
00 - $28.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Schedule:
8 hour shift Day shift Monday to Friday Weekend availability Ability to commute/relocate:
El Cajon, CA 92021:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
4 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Be dependable, punctual, and ready to work as scheduled.
Provide leadership and oversight for all aspects of your department daily.
Provide feedback support to team and assist to improve performance.
Ensure accuracy in customer data.
Supervise training of employees within department and ensure effectiveness in work.
Monitor data and provide ways to increase profitability.
Report problems with company/office equipment in a timely manner.
Discuss and suggest solutions to team and executive management.
Flexible work schedule when necessary.
Always communicate promptly and effectively with customers.
Analyze data to ensure metrics are accurately being tracked.
Mentor and develop staff to appropriately understand target metrics and goals.
Evaluate CSR market trends, technology, and developments for possible integration and growth.
Prepare and attend departmental meetings, cascading messages back to your department leadership or staff.
Continual personal development and training.
Answer business phone calls, text messages and emails during business and on-call hours except while operating a vehicle.
Perform one on ones with your staff regularly.
Perform all duties with no supervision.
Communicate goals, core values, strategies and polices with team members regularly.
Solve problems, make decisions, and take responsibility for the outcomes of those decisions.
Find service failure trends, hold staff accountable and train to improve.
Cancelled call tracking with documentation.
Find trends, hold accountable and train.
Review measurables and KPI's with sales staff to ensure goals are reached.
Work closely with General Manager to achieve goals.
Coach, motivate and train your team to meet or exceed goals.
Meet and communicate regularly with other department managers to effectively provide solutions to interdepartmental problems.
Job Type:
Full-time Pay:
$22.
00 - $28.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Schedule:
8 hour shift Day shift Monday to Friday Weekend availability Ability to commute/relocate:
El Cajon, CA 92021:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
4 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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